Access to and use of this site is subject to the terms and conditions and the laws of Spain and Europe
Identification data
The Company that owns this web domain is EPG Support España, S.L. registered office:
Avenida de Manoteras nº 20. Edificio París. 28050 Madrid
Registered with N.I.F: B93496404

Contact email:


The access and/or use of this portal or website attributes the condition of USER, who accepts, from that said access and/or use, the General Conditions of Use shown in this notice. The Conditions will be applicable regardless of the General Contracting Conditions that, if applicable, are mandatory. In any case for any specific purpose, your express consent will be requested.

Use of the portal

Our website provides access to information, services, programs or data (hereinafter we will refer to them as “the contents”) on the Internet belonging to EPG Support España, S.L. or its licensors to which the USER can access.

The USER assumes responsibility for the correct use of the portal. This responsibility extends to the registration that is necessary to access certain services or contents. In the aforementioned registry, the USER will be responsible for providing truthful and lawful information about their data. As a result of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent, ethical and confidential use of it. The USER undertakes to make appropriate use of the contents and services offered through its portal and with an enunciative but not limiting nature, not to use them for:

– To engage in illegal activities, illegal or contrary to good faith and public order;

– Disseminate racist, xenophobic, pornographic-illegal content or propaganda of
Apology of terrorism or attempt against human rights.

– Causing damage to the physical and logical systems of the owner, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damages.

– Try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. The portal owner reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or security public or that, in their opinion, would not be adequate or convenient for publication. In any case, the portal owner will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

Data protection

The use of personal data is defined based on the European General Data Protection Regulation and current Spanish regulations. In order to achieve maximum transparency and based on our proactive policy we inform you:

Why do we request your data?

In order to provide you with the services we offer.

What type of data do we collect? And how are they collected?

  1. Data via our “Contact us” form, such as full name, phone number and email address
  2. Information/ documentation provided during the onboarding process for our online payments tool for small& medium businesses ( EPG SMB)
  3. Data necessary to process a transaction with different payment solutions. As an example, in case of card transactions, some of the data collected are cardholder full name, card number, CVV (Card verification value), username, password, country, etc.

Shared with third parties

Yes, with the express consent of the User


You have the right to access your data, rectify, delete, limit and oppose its treatment at any time, you can also withdraw the consent given and claim before the Spanish  Data Protection Authority (Spanish Data Protection Agency AEPD c / Jorge Juan no 6 28001 Madrid). For the exercise of your rights you have a direct channel with our company via indicating in the subject DATA PROTECTION

Navigation privacy:

The portal owner takes privacy very seriously and strives for transparency in all aspects related to personal data. If the User wishes to configure the cookies, please refer to our cookies policy.
we inform the Users of the website that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and we
will request your consent to the processing of your email for commercial and information purposes at all times.


The owner of the website or acting as an assignee, is the owner of all intellectual and industrial property rights of this website, as well as the elements contained therein  (for example, images, sound, audio, video, software or texts; trademarks or logos), colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc. All rights reserved.

Under the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution and public communication, including the method of making it available, of all or part of the provisions of the contents of this website, are expressly prohibited for commercial purposes, on any support and by any technical means, without the authorization from EPG Support España, S.L.

The USER undertakes to respect the Intellectual and Industrial Property rights owned by EPG Support España, S.L.

The user will be able to view the elements of the portal and even print, copy and store them on their computer’s hard drive or on any other physical media provided it is, solely and exclusively, for their personal and private use.

The USER must refrain from deleting, altering, evading or manipulating any protection device or security system that has been installed on the EPG Support España, S.L. website.


EPG Support España, S.L. is not responsible, in any case, for the damages of any nature that could cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the technical measures necessary to avoid it.


EPG Support España, S.L. reserves the right to make changes without prior notice that you consider appropriate in your portal, being able to change, delete or add both the contents and services that are provided through it and the way in which they are presented or located in your portal.


In the event that EPG Support España, S.L. links or hyperlinks to other Internet sites, the company will not exercise any control over such sites and contents. In no case EPG Support España, S.L. will assume no responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. In case of using the links, please access the privacy policy and legal notice of the visited website.
Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.


EPG Support España, S.L. reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those Users who fail to comply with these General Conditions of Use.


Failure to comply with these conditions will be prosecuted, as well as any improper use of the website, exercising all civil and criminal actions that may correspond by law.


EPG Support España, S.L. may modify at any time the conditions detailed here. In that case, they will be duly published o this section.

The validity of the aforementioned conditions will be based on their exposure and will be valid and duly published until they are modified by others.


The relationship between EPG Support España, S.L. and the USER will be governed by current Spanish regulations and any dispute will be submitted to the relevant authority.